Djerriwarrh Health Services is offering the best care to all our patients. Telehealth offers the ability to access specialist care from the comfort of your own home. It links you and your clinician by an audio and video connection using your computer, smart phone or tablet.
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Following the State Government’s announcement of a new Melton Hospital last year, we are now exploring how a voluntary amalgamation with Western Health Services could deliver improvements to health services for the communities we serve.
As part of this process, we are engaging with staff and the wider community and want to hear your thoughts.
You can have your say at www.betterhealthforthewest.com.au
The maternity support line established in October 2015 to assist women and families who may have been affected by events at the Djerriwarrh Health Services Maternity Service (Bacchus Marsh) has now been discontinued. However, alternatives to the support line are still available.
If you have a concern or complaint regarding your care at Djerriwarrh Health Services you may wish to contact the Health Service directly. You can address any complaints to the Chief Executive by phone on (03) 5367 2000, by post at 35 Grant Street, Bacchus Marsh, 3340 or email firstname.lastname@example.org.
All complaints are dealt with confidentially.
You can also contact the office of the Health Complaints Commissioner; they provide a free and confidential service to consumers who have concerns regarding the service they received from a healthcare organisation. You can contact the office of the Health Complaints Commissioner by phone on 1300 582 113 or visiting their website: hcc.vic.gov.au
You can speak to a trained mental health professional by phoning Beyond Blue on 1300 22 4634. The line is available 24 hours per day, 7 days per week.